Shipping:

Shipping options for orders shipped within the USA:
USPS® Priority Mail™
UPS® Ground™
UPS® 3rd Day Express™
UPS® 2nd Day Air™
UPS® 2nd Day Air A.M.™
UPS® Next Day Air Saver™
UPS® Next Day Air™
UPS® Next Day Air Early A.M.™

Shipping options for international orders:
UPS® Standard™
UPS® Worldwide Express™
UPS® Worldwide Expedited™

Orders placed on weekdays before 12pm noon pacific time with UPS® 3-Day, UPS® 2nd-day™, and UPS® Overnight™ shipping options will ship out on the same day that the order is placed or we will call you before 4pm pacific time to let you know if we are not able to ship it out on the same day. Orders placed on weekends and holidays are treated as orders placed before 12pm pacific time on the following business day.

We professionally package all shipments. All shipments include online or toll-free package tracking or delivery confirmation. We insure all packages against shipment loss or damage.

Returns and Exchanges:
We do our best to make sure that you're happy with the items you receive. If a qualified item does not fit we will exchange it for a new item or give you a cash refund. Items must be returned in new and re-sellable condition within 15 days from their date of delivery. A 20% restocking fee will apply on all returned merchandise. Due to the nature of the following items we do not accept returns or exchanges on: speed controllers, chain sold by the link, or special order items.

How do I return an item?

Step 1: Fill out a Merchandise Return Form:
Click here to view and print a Merchandise Return Form. Complete this form and include it with your returning item.
Option 1:
If you just can’t get that darn printer to work please call us toll-free at 1-800-908-8082 or email us at: sales@electricscooterparts.com to let us know and we will send you a Merchandise Return Form through the mail.

Step 3: Ship package:
Mail the package to the address below. Please be sure to insure your package for we cannot take responsibility for packages that do not make it back to our warehouse.

Return/Exchange Address:
Returns Department
ElectricScooterParts.com
13090 Pine St.
Boulder Creek, CA 95006

Step 4: Check your e-mail:
We will send you an e-mail to notify you that your return has been processed and the proper account is credited or the replacement items have been shipped. You should expect your credit card account to credited within 10-14 business days after we have received your return.

How do I exchange an item?
The fastest way to exchange an item is to place another order at www.electricscooterparts.com or 1-800-908-8082 for the goods you really want and then send the original goods back as a return (see instructions for returns above). Items may also be exchanged by using a Merchandise Return Form and including it with the items that are being exchanged.

What if I receive a mis-shipment?
At ElectricScooterParts.com we are committed to delivering the right products to our customers. We employ several quality checks before a package leaves our warehouse. If you have received an item in error or in the wrong quantity, please contact us immediately. We will be more than happy to assist you with a replacement. Our number, within the United States, is 1-800-908-8082. We are open Monday through Friday 8 AM to 5 PM PST. You may also email us at: sales@electricscooterparts.com

Who pays for return shipping?
For a return, you are responsible for the cost of returning the merchandise.
For an exchange, you are responsible for the cost of returning the merchandise and reshipping the merchandise. If you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will credit your credit card or send a refund check for the price difference. However, if we’ve made a mistake and sent you incorrect merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of the replacement merchandise.

Warranties: We pass on to our customers all warranties made by the products manufacturer, who has sole responsibility for performing such warranties. When a manufacturers warranty is provided, its terms and conditions will be stated in the products description. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, testing, or use of its products, and we accept no liability for such damages. We make no warranty as to products distributed by us, expressed, or implied, including without limitation any warranties of merchantability and fitness for a particular purpose. We shall not be liable for indirect or consequential damages. Manufacturers warranty does not extend to incorrect installation or to consumer misuse or neglect of products.

Sales Tax: Orders shipped to California are subject to 8% state sales tax.

Credit Card Security: We know customers are concerned about credit card security. We use one of the worlds largest credit card funds transfer agencies - VeriSign®.

Privacy Policy: ElectricScooterParts.com recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for ElectricScooterParts.com.

Identifying Information: In general, you can visit ElectricScooterParts.com without telling us who you are or providing any information about yourself. In some areas of ElectricScooterParts.com, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with product support issues or to follow up with you. Generally, ElectricScooterParts.com requests identifying information when you:
 
1. Place an order.
2. Request a special service.
3. Request information from customer service.

In these instances, ElectricScooterParts.com may ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services.

What ElectricScooterParts.com Will Do With Your Information: If you choose to give us personal information for any of the purposes above, this information is retained by ElectricScooterParts.com and will only be used by ElectricScooterParts.com to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to help complete an order.

What Others May Do With Your Information: ElectricScooterParts.com does not share, rent, or sell any personally identifying information provided through our site such as your name or email address to any outside organization for use in its marketing or solicitations. From time to time ElectricScooterParts.com may use agents or contractors who will have access to your personal information to perform services for ElectricScooterParts.com such as database maintenance or accounting, however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services that they are performing for ElectricScooterParts.com.

ElectricScooterParts.com On-line Store: When purchasing products through the our web site, the order form will ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer addresses that are entered incorrectly.

Third Party Links: ElectricScooterParts.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.ElectricScooterParts.com, ElectricScooterParts.com cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies: At ElectricScooterParts.com when an item is added into the shopping cart we use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to help process website orders. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, our shopping cart will not function if you refuse cookies.

Children's Privacy Protection: ElectricScooterParts.com is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes To This Policy: ElectricScooterParts.com may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us: If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

ElectricScooterParts.com
13090 Pine St.
Boulder Creek, CA
95006

Disclosures: All Logos and trademark on this website are property of their respective companies. Due to the nature of our business, prices, specifications, and availability are subject to change without notice. ElectricScooterParts.com does not assume responsibility for typographical or graphical errors.

Order Online or Phone Toll-Free
1-800-908-8082